Century Vanlines Inc

Pick up was late, gave us a time they would be there and showed 2 hrs late. Price was also bumped up by $1,000 after they loaded everything into the truck. Showed up 3 days later then promised. When they finally arrived we paid then found out that they hire people off of craigslist to unload items. The hired help never showed. Forcing my husband, his friend, and the driver to unload the truck so we didn't have to wait even longer for our items. Boxes were DESTROYED! Many items broken or missing. Over $1,000 in damages. When I called the office about getting a partial refund they took my info down and said they would talk to the manager. An hr later I get a call from the driver harassing me, asking why I'm calling the company about it. Call the office to inform them. The manager gets on the phone starts to yell at me saying we should have never helped, that it's our fault, we're not getting any money back, and to never call the number again then hangs up on me. Worst company ever!! I have more pictures of damages and how items returned if you would like to see them.

Service cost: $3000

We planned six months ahead of time and when it came to the pick up date, on Saturday june 14, THEY NEVER CAME. we were told that we would get a phone call before the pick up but we did not receive any calls. We tried calling but no one picked up. Finally on monday they picked up and told us that they had dropped the job!! They told us that they did not have a van in Portland so they decided the day before that were not going to take on our job WITHOUT NOTIFYING US. This was a DISASTER! Never ever use century van lines. They are completely unreliable. When a business takes on a job it is expected that they follow through but instead century van lines left us hanging and screwed us over. This company a MESS. I have truly never been more disappointed. Companies with no responsibility should not be in business at all.

Service cost: $3000

When I first reached out sales person appeared friendly. Everything was fine and I felt really good about it. I even transferred the deposit amount for a Sunday pickup from Utah to Colorado [requested for Saturday but was confirmed for Sunday]. And then on Sunday nobody turned up!! I was trying to reach somebody on the call but I was getting a message saying working hours are from Monday to Friday only. After couple of attempts I was able to get through to dispatch section. And to my surprise the person informed that pickup date in Monday not Sunday. The statement I signed still showed Sunday. I was much disappointed but confirmed with the person that Monday pickup is final and they will not be missing it. On Monday, I managed to get hold of dispatch person and they said they will check and call me back. Then after 30 minutes, since there was no response I tried reaching again and failed multiple times. But I was able to get hold of sales person who was friendly and said he will be checking and confirming back shortly. Then, to my utter frustration, even after two hours passed I did not get any response. I tried reaching them again, dropped a mail to sales person but got no response until  multipel tries only to get a response from the dispatch person saying they will return the deposit amount. No apology No explanation. They even said they wont confirm that on mail. I tried calling the sales person again trying to ask for some explanation at the least and was ignored again. In short, I am never ever going to use their service in future and advice the same to everybody I know..

Service cost: $1785

Please listen!! This is not a legitimate moving company - as they claim to be!! If you are thinking of using them - I beg you to reconsider..I made the mistake of ignoring previous reviews. I received a quote from the salesman for $2400 to move from Ca to Ut. This was based on my estimate of items in the home (first mistake!) a legitimate company will send and assessor. I described approx 80% of the items in my home and he said it shouldn't be more than 850cf and if it was close it would be "no big deal". I gave my 25% deposit over the phone and didn't think twice about it till the moving day. I was scheduled to have my house loaded on 6/14. They called and asked if they could come a day early at 8am. I was hesitant but they were persistent so I agreed. When no one had arrived by 10a I called and they said they were having truck problems and were 7 hours away. They didn't arrive until 530p. Upon arriving two employees hopped out of an unmarked truck in gym shorts and cut off shirts. They came in and said that there would be a packing fee to wrap my furniture. (I had packed my entire house in boxes and asked the salesman if the items I disclosed on the form, such as TVs were included to be wrapped..he said yes). The loaders said they weren't and asked for $1500 to wrap my items. We begrudgingly agreed to $650 because we were closing on the house and had to be out by the next day. The next issue we had was with basic disassembly of furniture (tables, beds, sofas etc). This was included in the contract and I had agreed to pay for it because I did not want to do it. When I showed the loader what needed to be disassembled, they said they didn't bring tools! They made me unpack my toolbox and they borrowed them to disassemble one table. I had to disassemble everything else myself! At about 11pm I noticed they were not even halfway done..they asked my friend and I to help them! (Again I paid because I didn't want to move myself). I loaded probably 20% of the truck myself. When they were done (1am!!) they said I had more than The salesman thought, and that my new price would be $5300!! Huge increase from the $2400 I was told previously..definitely a bait and switch on the sell and they don't supply enough employees to load you efficiently. The workers are nice and hard working but a little rough to have around kids (graphic clothing, swear a lot, etc). I called to complain to the owner/manager and was told he was not concerned and that they would not be discounting the cost of the delivery or refunding any of the labor I was asked to perform. I've since filed a BBB complaint. Please pay less and go with a reputable company. Or double whatever the salesman quotes you and you'll come close.

Service cost: $5300

Century Van Lines started by calling and answering our phone calls and returning them while they were attempting to sell us their services. I had to put a deposit down to reserve a move date. After our deposit was made the company stopped returning phone calls and we've made several calls to the company to change information. Once we were able to verify information that wasn't sent to us that said they would be able to pick up our household goods on Friday March 7th and deliver them to our new address three days later on March 10th (Monday) as they could only drive 500 miles a day by company regulations stated. We agreed upon these dates and then we received a phone call and notified us that they were in fact showing up a day early to pack our items. After being charged an additional fee for using credit card after it was not said that I needed cash/check I was also charged to box up loose items that I was not told needed to be packed. I was also not notified that none of my items would be covered under breakable insurance because they did not pack them. The company showed up a day early to pack our items and we were told to be at our next address Monday at 8-10am for delivery. The movers proceeded to drop boxes down the stairs and break all of my plates that they said were improperly packed. They were not packed to be dropped down the flight of stairs and just shrugged like it was nothing and left broken plates down the stairs of my apartment. We also were told to sign paperwork that allowed our items to be stored which we said we didn't want and they said it was  just to unload the truck and reload in Las Vegas which was not true.  We called to confirm on Sunday that our items were in route and that they would be arriving at 8am Monday and they said that it would be 14-21 business days  before our items would be delivered. After attempting to follow up daily for someone to answer our call, calling managers, dispatch, warehouses and no one calling us back we had to get a hold of customer service finally x104 and had a young woman help us that actually returned our call that said our items would be delivered between 24-28th of March but probably closer to the 28th. After word of this got out and (half of what was left was paid to the company at time of pick up) we made plans to visit family for the weekend so that we could be available when the movers were coming. We were called the day before we were leaving to be told our items would be there on March 20th late or March 21st early. We waited until morning of March 21st early when the movers didn't show up we went on our visit and were notified it wouldn't be until late on the 21st that our items would be delivered. After making sure all of our items had made it from Las Vegas warehouse we found that we were missing a nightstand and three additional boxes. We tried contacting the company once again but no one will return our calls. The services have been paid in full and we have had to take multiple additional days off work for movers who said they would be there at certain times and have not shown up. Not only have we overpaid for services promised but we have broken items, missing items and no one to contact for help.   900 over quoted price.

Service cost: $2200

This company will lie and decieve the consumer from the outset.  I was intitally told that my delivery would take place in 4-5 days..LIE!  When I called I was LIED to by several employees!  I was told my furnishings were on route..LIE.  Called again 2 days later..my furnishings were still in warehouse..due to ship tomorrow..again LIE.  This calling/shipping scenario went on for several weeks.  Was finally connected with RON (VP).  Was assured that the situation was remedied.  Offered 150.00 in compensation!  What?? Let's see.. you promised 5 days shipping, original quote was 1300.00 and that went up to 2,700.00 when your company showed up and I had no other options.  Delivery was 2 weeks past the latest possible delivery date.  My furniture was damaged..need I say more?  Please email me if you would like further info or pictures of my damaged furniture!

Service cost: $2700

All this company does is LIE, LIE & LIE some more. Very deceitful & dishonest. All they do is take your money & treat the costumer like [EDIT]. I am very disappointed with this moving company. They picked up my belongings 3/27/14 & asked me when I wanted them delivered I told them Saturday 3/29/14, Saturday came & they never called or showed up. I called them for many days & they gave me the run around & wouldn't return my calls. Finally I speak to Xavier & he tells me my stuff is on it's way & I will get a discount, LIE!! So I asked to speak to the man in charge I spoke to a man named RON & he was nothing but a disrespectful JERK! They told me my stuff would arrive Thursday & I was ok with that & asked about the discount RON got mad, called me a liar & told me I wasn't getting a discount & yelled at me & told me to run his business since I think I could do it better..which I know for a fact I could cause I got a heart & would not con anyone like century van lines does. So my stuff arrives Thursday in the evening around 7pm they had all my stuff jam packed in a HUGE semi that couldn't fit in the storage so not only did I have to pay them the $581 I had to pay them an additional $200 cause their dumb ass truck couldn't fit. This company should he ashamed & I pray GOD deals with them cause all the greed & dishonestly they revealed was sickening. Total cost $1581 when it was only supposed to be $1200. PS: MY KITCHEN TABLE LEG IS BROKEN & IM UNABLE TO FIX IT!

Service cost: $1581

Yeah so I was looking for a moving company to help me with my relocation for work. I was hesitant with which company to choose from. After careful consideration and numerous conversations with Shawn, I chose to relocate with Century Vanlines Inc. Not only did he meticulously explain exactly what was going on but he treated me with respect and courtesy. My belongings arrived on time and in same condition that I packed them in. All in all a great  experience, I will recommend this company to all of my friends. Keep up the good work Century Vanlines Inc.

Service cost: $2885

I STRONGLY advise against entering into business with Century Vanlines – NV. They are a low volume, poorly organized, dishonest, and disreputable agency with no sense of moral compass or remorse. STEER CLEAR. I decided to work with Century Vanlines NV, based on their claim that they could deliver within 3-5 days. They assured me that the 21 day terms were simply “legal jargon” there to protect them and that they could deliver in 3-5 days. “Your stuff is being loaded into a truck and going straight to Oregon. It is our first drop off, there is nothing that could delay your move, sweetheart, other than a flat tire or a car accident. The night they picked up my stuff they arrived 12 hours late, at 8PM and they worked until 1AM. I was very uncomfortable as a young woman, alone. As they were leaving, I asked "Headed to Oregon?" they replied  “No way, we’re headed back to Vegas, your stuff is going into storage until we have a truck headed to Oregon.” The next 3 weeks were hell. When they finally arrived, 20 days later, they had lost my kitchen table, my lamp and one of my boxes. 7 items were broken, my mattress was filthy and misshapen, and my bed frame was missing a critical piece that made it impossible to assemble. It was the WORST EXPERIENCE I HAVE EVER HAD! I called the manager and told him “Sir, the claim I file with your department should be the least of your concerns. I am going to contact the BBB and the Interstate moving authority. I am going to write about this experience on every social media and review site I can find. I am going to make sure as many people as possible hear about this experience, because I refuse to let your poorly run, sham of an organization do these injustices to another person because I chose to stay silent. You are going to regret to cavalier attitude and lack luster efforts you put in to help me these last three weeks – YOU HAD NO IDEA WHO YOU WERE SCREWING OVER." So here I am, first review of many to come. Again, STEER CLEAR.

Service cost: $1700

I am originally from Spokane,Washington. But decided to move out east for work. Now I live in Hartford, Connecticut. Unfortunately my mother passed away and I needed some of her heirlooms to be transported to my house in Connecticut. I thought to do it myself with u-haul and was going to make the long journey back. But then decided to see how much would it cost me to hire professional movers to move the items and I would fly back. So I got a call from my friend Shawn over at Century Vanlines and boy was I happy. He explained to me that the gas alone would cost me about $1800 and that was not including all of the state tolls and other expenses, and to rent the truck was $1300.So I figured why not lets give him a shot.He assured me that my mother's irreplaceable items would be properly blanketed and cared for and I felt great. He was as good as his word. My items arrived without a scratch, I am so happy. I even offered to send him a gift card, which he declined. Overall I am elated with the good work.

Service cost: $2450

Hi Guys,
I am not really one to write reviews, but after the amazing job that occured I just couldn't help my self. I am over 50 years old and must have moved across state lines at least ten times before. In all my years never did I come across such a great sales rep. His name was Shawn and he really did a great job. I am a little hard of hearing right now and he explained everything to me, mulltiple times. He was very patient and I knew I was in good hands. When the guys showed up they were professional and treated me with respect. The quote I recieved over the phone was the exact same amount that move cost me. Like I said I am not new to this and had my share of terrible experiences. Some ruined my items, others hiked up he price. None of this happened with Century Vanlines. I am extremely happy with their customer service and prompt delivery time.  Thanks!!:).

Service cost: $2875

I was promised a quote on my move and of course it was $500 more than what was agreed. The company charged my bank account twice for the original deposit, which over drew my account by $100!! I've talked to customer service several times and they have yet to do anything about it! My delivery was supposed to arrive on May 9th at noon and I didn't actually get it until May 14th at 5:00pm. The driver of the truck didn't even work for the company and he has to find his own help to unload. The help he found never showed up, so I had to unload the truck myself! At least 35% of my items were broken beyond repair. All of my things were mixed up with someone else's belongings, so who knows what I'm missing! I hurt myself trying to unload a big truck by myself. I couldn't reach anyone at the company, so I was forced to pay my balance of over $1300 for broken items and doing all the work myself. This is the worst company EVER and I will not stop until something is done!! I had my little girls crying because their stuff was coming off the truck destroyed! I'm so upset with this company and will never refer them to anyone!!

Service cost: $2671

  WARNING ABOUT USING CENTURY VANLINES! IT'S NOT HAPPY MOVING WITH THIS COMPANY! The sales man told me he would be there for my whole move not true..When I called him to report it he would never call back.  The whole moving experience was bad.. they called and tried to show up earlier then scheduled giving me a two hour notice when they were supposed to show up the next day. The guy filling out the bill of lading tried to get me to sign blank forms I told him I don't sign anything blank..they filled in codes that said my furniture was chipped/scratched I told the mover that's not true he said they have to fill it out that way to protect themselves so I made a note on the contract before signing. Very dishonest practice on their part.  Had a hard time getting a set time for delivery days were always moved. TOTALLY DISORGANIZED COMPANY.   Delivery was a real DISASTER THEY UNWRAPPED THE PADDED FURNITURE ON THE PAVEMENT which scratched and chipped all of my solid oak furniture. Several pieces of my furniture and my bed frame came up missing..I had pictures of everything so called and e-mailed the pictures to costumer service..they then conveniently found them. When the mover delivered they tried to stuff and force my three seat sofa through the door my friend who was watching had to coach them how to get it through the door..some of the movers did not speak English..the movers definitely were not trained movers.  They plopped my queen size mattress and box spring on the bedroom floor with out the frame and left..I had to call customer service to find my frame and have them come back.. They did a poor job assembling the furniture..very sloppy unprofessional job all the way around. BOTTOM LINE I WOULD HAVE BEEN BETTER OFF RENTING A U HAUL AND HIRED MY OWN PEOPLE TO LOAD AND DRIVE IT MYSELF AT LEAST MY GOODS WOULD BE IN TACT AND GET FROM A TO B ON TIME! AND IT WOULD HAVE BEEN CHEAPER! PAID WAY TO MUCH FOR STRESSFUL, UNPROFESSIONAL CARELESS SERVICE. WILL NEVER USE THIS SO CALLED MOVING COMPANY AGAIN!  I FILED A COMPLAINT AND REVIEW WITH THE BBB ALSO! THEN CENTURY VANLINES CAME BACK WITH THE ANSWER THAT I WAS NEVER A CUSTOMER! SO I SCANED AND SENT THE BBB MY CONTRACT. ATTORNEY GENERAL NEEDS TO LOOK INTO THIER DISHONEST BILL OF LADING PRACTICE AND THE LABOR DEPT. AND IMMIGRATION NEEDS TOO LOOK INTO WHO THEY HIRE! WILL BE MY NEXT COMPLAINT.  .

Service cost: $2235

I not one to take the time to do reviews. I just feel lIke the world must hear of my experience.  Century Van Lines Lines are the most unprofessional and dishonest company I have ever worked with as well has did not take care of my stuff. 
First they failed to put in the contract the 5% fee for using a credit card which I told them from the beginning I would be using. They tried to spring this on me on the day of pickup. The guy moving me says - oh by the way - there is a 5% fee for cc. Also we all know that cc fees are only 2.5-2.9%. So they make money on the fee!  When I addressed the owner Ron- he yelled at me then tried to apologize and then said he was going to change the contract ASAP. 
They get my stuff to storage and the leg on my couch - there is a big chunk taken out of it as well as the frame is broken. They also lost a piece to my designer chair which is needed to sit on it. When I addressed the owner Ron - he said oh it was just a nick on the leg and that's it. He yelled again at me and then hung up on me. 
His professionalism is completely out the window. I will never use this company again. I'm complately shocked at the way he yelled at  me twice and was hung up on. 
My cc company is helping me to try and get some money for the damages but who knows how that will turn out. If I can keep one person from experiencing what I did then this review is worth it to me. .

Service cost: $2400

I needed to move from Nevada to Washington for a new job. I also needed all my stuff packed and everything moved into my new apartment in Washington. I called century for quote and they gave me an unbeatable price that I could not resist. When the time came to pack all my stuff and move it to my new apartment and they were very careful with all my fragile stuff. they stuck to their word on pricing no changes and no extra charges. I have nothing but great things to say about this company I would definitely use them again also I highly recommend them.

Service cost: $1300

I'm trying to start a new life in NY and I had a lot of things that I needed and wanted to take with me. My sister suggested Vanlines to me because she had used them previously when she moved to NY and she had no problems with them. I have had bad experiences with other moving companies in the past so I was a bit nervous. However, thankfully they were reliable and careful with all of my possessions. Everything arrived on time and in great condition. Plus, they were considerate of my needs and worked quickly. I would definitely recommend them to anyone who needs a moving company.

Service cost: $1300

Expensive stolen items, items in pieces promised to restore prior to leaving. Will not return calls! Going on 1 month since move!Move date 2-16-14-California to Arizona Original cost $5000 to pack and move us with up to 2 months free storage in Las Vegas climate controlled facility. Payment at time of delivery. 2 men arrived to pack 10 am. We were promised 6-8 people to pack us up. They arrived in a 20-24' van box truck. At approximately 1-2 pm 2 more men arrived. Steve and Sean. Steve went through the house and said this job could not be done for that amount and cost went up to $10,000.00. After much negotiation (hours)and most of our things already on a first truck we agreed on $9200.00. We had more than originally stated on their estimate. We gave them $700.00 down and balance due upon delivery. At this time another larger truck was supposed to be sent from Las Vegas which did arrived at 11:00pm which was only a driver. This truck was the same size as the first truck. This first truck left at about the time the second truck arrived leaving only 3 people to finish packing us. At about 1 am Sean left leaving only Steve and Red to finish all. We noticed they were taking everything completely apart to fit into truck. When questioned Steve said all would be reassembled when delivered to us. The next day it became evident that we would not be able to get everything into this truck so my Husband and I had to rent a u-haul trailer to carry what would not fit. We also had to rent a storage facility when we arrived. There was a delay in new home closing preventing quick delivery! Owners starting harassing us for $4000 partial payment and they had all our belongings. Storage was supposed to be up to 2 months free. Became very irate with us as we said we would not be able to to this until delivery. Finally after scaring us into payment we gave them $4000 payment. (scaring us was not giving us our belongings) Delivery-March 27, 2014-Made us give them cash balance of $4500.00 before they would begin bringing in our things. They promised all would be reassembled at time of delivery as everything was totally taken apart. It became evident (late at night) they were not going to put our 3 station weight machine back together and promised to get in touch with a company out here to put back together at their expense. They never did this. We are missing many items including 2 ladders, gasoline blower, free standing oak jewelry box and sterling silver & silver plated serving pieces along with all formal table cloths, napkins and assorted napkin holders. Many glass items broken and Ron said he would replace. Now they want us to go through their insurance carrier that pays 60 cents a pound. Many of these items we believe were stolen. They packed these things and were taken or broken. A $450.00 beveled mirror broken, hutch glass front broken, many glass table tops broken, many wall litho's glass broken, gouges out of many of our pieces of wood furniture. Tools missing which were borrowed to disassemble household items. My husband told them one of the dollies they were using was ours and to make sure they leave it. They took it with them. Picnic table laying out in yard in pieces. Missing brackets to hold mirror on bedroom furniture. They promised anything wrong to contact them and they would certainly handled all. I feel these people deliberatley miss handled our home and have taken what they wanted! They will not contact us. Many calls to owners Ron and Aaron but neither one has called us back. I have also reported this company to the better business bureau!  Category: Customer Service Issues  Case opened date: 04/25/2014  Read more: http://www.mymovingreviews.com/movingreviews/the-worst-experience-we-have-ever-had-28627#ixzz337XZ1Tq1.

Service cost: $9500