Century Vanlines Inc

Pick up was late, gave us a time they would be there and showed 2 hrs late. Price was also bumped up by $1,000 after they loaded everything into the truck. Showed up 3 days later then promised. When they finally arrived we paid then found out that they hire people off of craigslist to unload items. The hired help never showed. Forcing my husband, his friend, and the driver to unload the truck so we didn't have to wait even longer for our items. Boxes were DESTROYED! Many items broken or missing. Over $1,000 in damages. When I called the office about getting a partial refund they took my info down and said they would talk to the manager. An hr later I get a call from the driver harassing me, asking why I'm calling the company about it. Call the office to inform them. The manager gets on the phone starts to yell at me saying we should have never helped, that it's our fault, we're not getting any money back, and to never call the number again then hangs up on me. Worst company ever!! I have more pictures of damages and how items returned if you would like to see them.

Service cost: $3000

We planned six months ahead of time and when it came to the pick up date, on Saturday june 14, THEY NEVER CAME. we were told that we would get a phone call before the pick up but we did not receive any calls. We tried calling but no one picked up. Finally on monday they picked up and told us that they had dropped the job!! They told us that they did not have a van in Portland so they decided the day before that were not going to take on our job WITHOUT NOTIFYING US. This was a DISASTER! Never ever use century van lines. They are completely unreliable. When a business takes on a job it is expected that they follow through but instead century van lines left us hanging and screwed us over. This company a MESS. I have truly never been more disappointed. Companies with no responsibility should not be in business at all.

Service cost: $3000

When I first reached out sales person appeared friendly. Everything was fine and I felt really good about it. I even transferred the deposit amount for a Sunday pickup from Utah to Colorado [requested for Saturday but was confirmed for Sunday]. And then on Sunday nobody turned up!! I was trying to reach somebody on the call but I was getting a message saying working hours are from Monday to Friday only. After couple of attempts I was able to get through to dispatch section. And to my surprise the person informed that pickup date in Monday not Sunday. The statement I signed still showed Sunday. I was much disappointed but confirmed with the person that Monday pickup is final and they will not be missing it. On Monday, I managed to get hold of dispatch person and they said they will check and call me back. Then after 30 minutes, since there was no response I tried reaching again and failed multiple times. But I was able to get hold of sales person who was friendly and said he will be checking and confirming back shortly. Then, to my utter frustration, even after two hours passed I did not get any response. I tried reaching them again, dropped a mail to sales person but got no response until  multipel tries only to get a response from the dispatch person saying they will return the deposit amount. No apology No explanation. They even said they wont confirm that on mail. I tried calling the sales person again trying to ask for some explanation at the least and was ignored again. In short, I am never ever going to use their service in future and advice the same to everybody I know..

Service cost: $1785

Please listen!! This is not a legitimate moving company - as they claim to be!! If you are thinking of using them - I beg you to reconsider..I made the mistake of ignoring previous reviews. I received a quote from the salesman for $2400 to move from Ca to Ut. This was based on my estimate of items in the home (first mistake!) a legitimate company will send and assessor. I described approx 80% of the items in my home and he said it shouldn't be more than 850cf and if it was close it would be "no big deal". I gave my 25% deposit over the phone and didn't think twice about it till the moving day. I was scheduled to have my house loaded on 6/14. They called and asked if they could come a day early at 8am. I was hesitant but they were persistent so I agreed. When no one had arrived by 10a I called and they said they were having truck problems and were 7 hours away. They didn't arrive until 530p. Upon arriving two employees hopped out of an unmarked truck in gym shorts and cut off shirts. They came in and said that there would be a packing fee to wrap my furniture. (I had packed my entire house in boxes and asked the salesman if the items I disclosed on the form, such as TVs were included to be wrapped..he said yes). The loaders said they weren't and asked for $1500 to wrap my items. We begrudgingly agreed to $650 because we were closing on the house and had to be out by the next day. The next issue we had was with basic disassembly of furniture (tables, beds, sofas etc). This was included in the contract and I had agreed to pay for it because I did not want to do it. When I showed the loader what needed to be disassembled, they said they didn't bring tools! They made me unpack my toolbox and they borrowed them to disassemble one table. I had to disassemble everything else myself! At about 11pm I noticed they were not even halfway done..they asked my friend and I to help them! (Again I paid because I didn't want to move myself). I loaded probably 20% of the truck myself. When they were done (1am!!) they said I had more than The salesman thought, and that my new price would be $5300!! Huge increase from the $2400 I was told previously..definitely a bait and switch on the sell and they don't supply enough employees to load you efficiently. The workers are nice and hard working but a little rough to have around kids (graphic clothing, swear a lot, etc). I called to complain to the owner/manager and was told he was not concerned and that they would not be discounting the cost of the delivery or refunding any of the labor I was asked to perform. I've since filed a BBB complaint. Please pay less and go with a reputable company. Or double whatever the salesman quotes you and you'll come close.

Service cost: $5300

Century Van Lines started by calling and answering our phone calls and returning them while they were attempting to sell us their services. I had to put a deposit down to reserve a move date. After our deposit was made the company stopped returning phone calls and we've made several calls to the company to change information. Once we were able to verify information that wasn't sent to us that said they would be able to pick up our household goods on Friday March 7th and deliver them to our new address three days later on March 10th (Monday) as they could only drive 500 miles a day by company regulations stated. We agreed upon these dates and then we received a phone call and notified us that they were in fact showing up a day early to pack our items. After being charged an additional fee for using credit card after it was not said that I needed cash/check I was also charged to box up loose items that I was not told needed to be packed. I was also not notified that none of my items would be covered under breakable insurance because they did not pack them. The company showed up a day early to pack our items and we were told to be at our next address Monday at 8-10am for delivery. The movers proceeded to drop boxes down the stairs and break all of my plates that they said were improperly packed. They were not packed to be dropped down the flight of stairs and just shrugged like it was nothing and left broken plates down the stairs of my apartment. We also were told to sign paperwork that allowed our items to be stored which we said we didn't want and they said it was  just to unload the truck and reload in Las Vegas which was not true.  We called to confirm on Sunday that our items were in route and that they would be arriving at 8am Monday and they said that it would be 14-21 business days  before our items would be delivered. After attempting to follow up daily for someone to answer our call, calling managers, dispatch, warehouses and no one calling us back we had to get a hold of customer service finally x104 and had a young woman help us that actually returned our call that said our items would be delivered between 24-28th of March but probably closer to the 28th. After word of this got out and (half of what was left was paid to the company at time of pick up) we made plans to visit family for the weekend so that we could be available when the movers were coming. We were called the day before we were leaving to be told our items would be there on March 20th late or March 21st early. We waited until morning of March 21st early when the movers didn't show up we went on our visit and were notified it wouldn't be until late on the 21st that our items would be delivered. After making sure all of our items had made it from Las Vegas warehouse we found that we were missing a nightstand and three additional boxes. We tried contacting the company once again but no one will return our calls. The services have been paid in full and we have had to take multiple additional days off work for movers who said they would be there at certain times and have not shown up. Not only have we overpaid for services promised but we have broken items, missing items and no one to contact for help.   900 over quoted price.

Service cost: $2200

This company will lie and decieve the consumer from the outset.  I was intitally told that my delivery would take place in 4-5 days..LIE!  When I called I was LIED to by several employees!  I was told my furnishings were on route..LIE.  Called again 2 days later..my furnishings were still in warehouse..due to ship tomorrow..again LIE.  This calling/shipping scenario went on for several weeks.  Was finally connected with RON (VP).  Was assured that the situation was remedied.  Offered 150.00 in compensation!  What?? Let's see.. you promised 5 days shipping, original quote was 1300.00 and that went up to 2,700.00 when your company showed up and I had no other options.  Delivery was 2 weeks past the latest possible delivery date.  My furniture was damaged..need I say more?  Please email me if you would like further info or pictures of my damaged furniture!

Service cost: $2700

All this company does is LIE, LIE & LIE some more. Very deceitful & dishonest. All they do is take your money & treat the costumer like [EDIT]. I am very disappointed with this moving company. They picked up my belongings 3/27/14 & asked me when I wanted them delivered I told them Saturday 3/29/14, Saturday came & they never called or showed up. I called them for many days & they gave me the run around & wouldn't return my calls. Finally I speak to Xavier & he tells me my stuff is on it's way & I will get a discount, LIE!! So I asked to speak to the man in charge I spoke to a man named RON & he was nothing but a disrespectful JERK! They told me my stuff would arrive Thursday & I was ok with that & asked about the discount RON got mad, called me a liar & told me I wasn't getting a discount & yelled at me & told me to run his business since I think I could do it better..which I know for a fact I could cause I got a heart & would not con anyone like century van lines does. So my stuff arrives Thursday in the evening around 7pm they had all my stuff jam packed in a HUGE semi that couldn't fit in the storage so not only did I have to pay them the $581 I had to pay them an additional $200 cause their dumb ass truck couldn't fit. This company should he ashamed & I pray GOD deals with them cause all the greed & dishonestly they revealed was sickening. Total cost $1581 when it was only supposed to be $1200. PS: MY KITCHEN TABLE LEG IS BROKEN & IM UNABLE TO FIX IT!

Service cost: $1581

Yeah so I was looking for a moving company to help me with my relocation for work. I was hesitant with which company to choose from. After careful consideration and numerous conversations with Shawn, I chose to relocate with Century Vanlines Inc. Not only did he meticulously explain exactly what was going on but he treated me with respect and courtesy. My belongings arrived on time and in same condition that I packed them in. All in all a great  experience, I will recommend this company to all of my friends. Keep up the good work Century Vanlines Inc.

Service cost: $2885